News about what is happening in Blue Springs, MO

Blue Springs Residents Give High Marks for City Services

clock May 7, 2013 09:06 by author Jeff Quibell

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CITY OF BLUE SPRINGS, MISSOURI

PRESS RELEASE

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903 W. Main Street Blue Springs, MO 64015 — P: 816.228.0110 — F: 816.228.7592 — W: www.bluespringsgov.com

FOR IMMEDIATE RELEASE

DATE: May 6, 2013

CONTACT: Kim Nakahodo, Communications Manager

Phone: 816.655.0497, Cell: 816.651.6449

Email: knakahodo@bluespringsgov.com

Blue Springs Residents Give High Marks for City Services

Annual Citizen Survey Reflects Improvements in Citizen Satisfaction

Blue Springs, Mo. – Results of Blue Springs’ annual DirectionFinder Citizen Satisfaction Survey are in, and findings reflect significant improvements in citizen satisfaction with City programs and services. According to the most recent survey, conducted during the Winter of 2013, Blue Springs residents are pleased with the City overall, particularly in the areas of public safety, city maintenance, city communications, parks facilities, leadership from elected officials and city administration, and the quality of customer service from city staff.

The DirectionFinder Survey, administered by ETC Institute, is designed to assess citizen satisfaction with the delivery of major city services and to help determine priorities for the community as part of the City’s ongoing planning process.

Findings from the survey indicate that a majority of residents (81%) are pleased with the quality of the police services and protection of the Blue Springs Police Department, 78% are satisfied with the quality of the City’s water and sewer utilities, 81% are pleased with the quality of City parks facilities and 87% are satisfied with the City’s primary communication source with residents, the Blue Springs Magazine.

The survey reports that 83% of residents feel that commercial areas in Blue Springs are better than they were 5 years ago, 81% of residents are satisfied with the overall quality of shopping opportunities in the city and that 90% of residents want the City to take proactive measures to encourage existing and new business redevelopment along major business corridors in Blue Springs.

Citizens are also satisfied with the overall customer service the City provides its residents through various programs and services. According to the survey, 79% of residents rated City employees as courteous and polite and indicated employees were easy to contact.

During his presentation of the survey results to the City Council on May 6, Chris Tatham of ETC Institute said, “the City should be very proud of this year’s results, many communities across the nation have experienced significant declines in citizen satisfaction due to the current economic environment, Blue Springs has continued to improve on survey results with several areas improving by double digits in recent years.”

Tatham also noted that of the 90 areas that were assessed in 2010, the City of Blue Springs improved or stayed the same in 65 of those areas. Some of the more significant increases included:

· Effectiveness of community planning (+8%)

· Maintenance of major City streets (+8%)

· Availability of bicycle lanes (+8%)

· Effectiveness of the City Administrator and staff (+7%)

· Types of new commercial/retail redevelopment in the City (+7%)

· Maintenance of City streets and sidewalks (+6%)

· How well the City is planning for future growth (+6%)

· Effectiveness of City communication with the public (+6%)

“This type of significant improvement in major service areas where communities around the country are generally seeing decline, is commendable” said Tatham. “The City of Blue Springs can be proud of its accomplishments in 2013, and should continue exercising the planning and implementation necessary to maintain quality services for its residents.”

Other major findings show significant increases in citizen satisfaction with the quality of Blue Springs’ leadership, which increased in all categories by 20% since 2007. Mayor Carson Ross said he attributes such high marks to a vision that he believes is shared by City Council, staff and many community stakeholders.

“I was elected in 2008 and reelected in 2012 by the citizens of Blue Springs to create and implement a cohesive vision and direction for our community. Together with staff and the City Council, we established a number of new programs, citizen engagement efforts and new spending priorities to meet citizens’ needs for a quality community. We continue to implement and plan for many of the ideas and priorities set forth in our citizen visioning processes and Council strategic planning. We can attribute the success of the 2013 survey to the efforts of our city leaders to listen, plan and act accordingly.”

City Administrator Eric Johnson, while pleased with the results from this year’s survey, said he is focused on the importance of using the annual assessment document for future planning efforts.

“We are pleased to know that residents have become increasingly satisfied with city services,” said Johnson. “Perhaps more important, however, is how we will use the survey as a planning tool to help guide important program and service decisions in the future. Our purpose for conducting the survey is to gauge not only how well we’re doing, but to determine what areas need additional attention in the upcoming year. Our goal is to always understand the expectations and priorities of our residents and customers and use feedback to continuously help us improve everything we do.”

While results reflected significant improvements in several areas, the survey also provided indication where additional focus is warranted. According to the survey, the three major areas that residents thought should receive the most emphasis from the City over the next two years include maintenance of City streets and sidewalks and the flow of traffic and congestion in Blue Springs.

“Each year the City attempts to address these areas of citizen concerns through its annual Operating Budget, Capital Improvements Program (CIP), and best practice implementation,” said Johnson.

“As an example, the City Council has continued to use the DirectionFinder Survey results to define an aggressive Street Maintenance Program that allocates $2.5 million a year to rehabilitate streets throughout the City. In the future we will continue to utilize the DirectionFinder survey as a mechanism to help align citizens’ service priorities with the policy goals of our City Council,” Johnson added.

Although the City has been conducting regular citizen surveys since 1989, this was the eight time Blue Springs conducted a DirectionFinder Survey. The first DirectionFinder was administered in 2000. The full report of the 2013 citizen survey results is located on the City’s website at www.bluespringsgov.com/citizensurvey.

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Blue Springs Citizen Survey Shows Significant Improvements

clock November 23, 2010 13:30 by author Jeff Quibell

75ES3358 4x5 @ 72 ResThe City of Blue Springs conducts a citizen satisfaction survey, usually once a year, as a tool for the Mayor, city council, and city staff to evaluate how the citizens view a variety of city services, programs, plans and progress. The survey covers issues such as police visibility, road and sidewalk maintenance, parks and recreation, and leadership within our city government.

For the past 5 years, I have taken an in-depth look at our citizen surveys. Citizen responses began to improve in some areas in 2007, and the 2009 and 2010 surveys show that our citizens are generally pleased with the significant progress our city has made in targeting those issues that are important to us.

The benchmarking section of the survey compares our opinions of our city to the opinions other metropolitan citizens have of their own city. There have been substantial improvements in how we view our police services, customer service at city hall, and our city’s effectiveness in communication with the public. Significant opportunity for improvement still exists on street maintenance and enforcement of building and property maintenance, although the new property maintenance codes have contributed to improvements in this area.

Many sections improved by 10% or more in this year’s survey. New bike lanes and trails, information about city programs and services and local issues, management of traffic flow and congestion, maintenance of streets, and management of our city’s growth all received high marks. Even more exciting was that NONE of the areas surveyed declined by 10% or more.

My favorite section of the survey is the GIS section. This section shows the distribution of opinions across the city and provides a window into specific areas of the city that may require more attention in specific instances.

An example would be the issue of “Satisfaction of Maintenance of City Streets and Sidewalks”. The vast majority of our residents are neutral on this topic meaning there is still much room for improvement. Yet one subdivision on AA Hwy stands out in the report as being dissatisfied. This should be a red flag for our city staff to evaluate, as there may be something in the area that requires attention.

Overall, this year’s survey shows significant improvements in almost all areas. Regardless, there remains much to do to keep our city the best place to live, work and play in this great state. Our city council is doing a good job of listening to our citizens and responding with solutions. I am looking forward to the opportunity to serve the citizens of District 1 once again, should they honor me with a majority vote in April.  More information is available at www.JeffreyQuibell.com.

 

To view the current citizen survey go to http://bit.ly/bssurvey2010


Annual Citizen Survey Reflects Improvements in Citizen Satisfaction

clock November 16, 2010 11:17 by author Jeff Quibell

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CITY OF BLUE SPRINGS, MISSOURI

PRESS RELEASE

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903 W. Main Street Blue Springs, MO 64015 — P: 816.228.0110 — F: 816.228.7592 — W: www.bluespringsgov.com

FOR IMMEDIATE RELEASE

DATE: November 16, 2010

CONTACT: Kim Nakahodo, Communications Manager

Phone: 816.655.0497, Cell: 816.651.6449

Email: knakahodo@bluespringsgov.com

Blue Springs Residents Give High Marks for City Services

Annual Citizen Survey Reflects Improvements in Citizen Satisfaction

Blue Springs, Mo. – Results of Blue Springs’ annual DirectionFinder Citizen Satisfaction Survey are in, and findings reflect significant improvements in citizen satisfaction with City programs and services. According to the most recent survey, which was conducted during the Fall of 2010, Blue Springs residents are pleased with the City overall, particularly in the areas of public safety, parks facilities and the leadership and quality of customer service of the city staff and elected officials.

The DirectionFinder Survey, which is administered by ETC Institute, is designed to assess citizen satisfaction with the delivery of major city services and to help determine priorities for the community as part of the City’s ongoing planning process.

Findings from the survey indicate that a majority of residents (79%) are pleased with the quality of the police services and protection of the Blue Springs Police Department, 73% are satisfied with the quality of the City’s water and sewer utilities, 81% are pleased with the quality of City parks facilities and 81% are satisfied with the City’s primary communication source with residents, the Blue Springs Magazine.

Citizens are also satisfied with the overall customer service the City provides its residents through various programs and services. According to the survey, 82% of residents who had utilized City Services in 2009 and 2010, rated City employees as courteous and polite and indicated employees were easy to contact.

During his presentation of the survey results to the City Council on November 15, Chris Tatham of ETC Institute said, “the City should be very proud of this year’s results, many communities across the nation have experienced significant declines in citizen satisfaction due to the current economic environment, Blue Springs has continued to improve on last year’s results, with several areas improving by at least 10%.”

Tatham also noted that of the 87 areas that were assessed in 2009, the City of Blue Springs improved or stayed the same in 73 of those areas. Some of the more significant increases included:

· Flow of traffic and congestion management (+12%)

· Availability of info about City programs/services (+15%)

· City managing its growth (+10%)

· Availability of bicycle lanes (+17%)

· Availability of walking and biking trails (+17%)

· Maintenance of neighborhood streets (+12%)

· City efforts to keep you informed on local issues (+12%)

“This type of significant improvement in major service areas where communities around the country are generally seeing decline, is commendable” said Tatham. “The City of Blue Springs can be proud of its accomplishments in 2010, and should continue exercising the planning and implementation necessary to maintain quality services for its residents.”

Other major findings show significant increases in citizen satisfaction with the quality of Blue Springs’ leadership, which increased by 20% since 2007. Mayor Carson Ross said he attributes such high marks to a vision that he believes is shared by City Council, staff and many community stakeholders.

“In April 2008, I was elected by the citizens of Blue Springs to create a cohesive vision and direction for our community. Together with staff and the City Council, we established a number of new programs, citizen engagement efforts and new spending priorities to meet citizens’ needs for a quality community. We continue to implement and plan for many of the ideas and priorities set forth in our citizen visioning process and Council strategic planning. We can attribute the success of the 2010 survey to the efforts of our city leaders to listen, plan and act accordingly.”

City Administrator Eric Johnson, while pleased with the results from this year’s survey, said he is focused on the importance of using the annual assessment document for future planning efforts.

“We are pleased to know that residents have become increasingly satisfied with city services,” said Johnson. “Perhaps more important, however, is how we will use the survey as a planning tool to help guide important program and service decisions in the future. Our purpose for conducting the survey is to gauge not only how well we’re doing, but to determine what areas need additional attention in the upcoming year. Our goal is to always understand the expectations and priorities of our residents and customers and use feedback to continuously help us improve everything we do.”

While results reflected significant improvements in several areas, the survey also provided indication where additional focus is warranted. According to the survey, the three major areas that residents thought should receive the most emphasis from the City over the next two years include (1) maintenance of City streets and sidewalks, (2) the flow of traffic and congestion in Blue Springs, and (3) the effectiveness of community planning.

“Each year the City attempts to address these areas of citizen concerns through its annual Operating Budget, Capital Improvements Program (CIP), and best practice implementation,” said Johnson.

“As an example, the City Council has continued to use the DirectionFinder Survey results to develop an aggressive Street Maintenance Program that allocates $2.5 million a year to rehabilitate streets throughout the City. In the future we will continue to utilize the DirectionFinder survey as a mechanism to help align citizens’ service priorities with the policy goals of our City Council,” Johnson added.

Although the City has been conducting regular citizen surveys since 1989, this was the seventh time Blue Springs conducted a DirectionFinder Survey. The first DirectionFinder was administered in 2000. The full report of the 2010 citizen survey results is located on the City’s website at www.bluespringsgov.com/citizensurvey.

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Door to Door with our Firefighters - Please Vote Yes on Fire District Questions

clock July 26, 2008 18:24 by author Jeff Quibell
Jeff2007

Today, July 26 2008, I was invited to join our local firefighters to help distribute information door to door regarding the Central Jackson County Fire Protection District's (CJCFPD) two Questions on the August 5th election ballots.  Having been a satisfied recipient of their services at my home three times in my twenty-four years as a Blue Springs resident, I was happy to help out.   More...


Blue Springs Voters Consider Several Ballot Issues on August 5th

clock July 22, 2008 20:00 by author Jeff Quibell

Jeff2007

Blue Springs voters have a number of issues to consider in the upcoming August 5th special election.  We are blessed to have the opportunity to participate in selecting our leaders and voicing our opinions on issues that are important to all of us.  I encourage you to vote on August 5th! More...


Recycling Survey!

clock July 8, 2008 22:38 by author Jeff Quibell

Following is a link to a survey about recycling in Blue Springs. Please Click Here to take the survey.  Thank you in advance for your participation.